Minneapolis Wireless: Problems Connecting But Tech Support Comes Through

Friday my connection to the South pilot project Wi-Fi system stopped working. I assumed some sort of testing and didn’t worry about it. But I couldn’t connect in the evening or on Saturday.

I emailed the US Internet tech support and told them that there seemed to be a problem. Matt at USI responded within an hour and we went back and forth a couple of times to diagnose where exactly the problem was. Remember, this is Saturday. Finally, he determined that they should check things on their end.

Last night, at 10 p.m., I get a call from USI where they asked me to try the network again. It worked. Remember, still Saturday and I’m getting excellent tech support. Oh, and I’m not a paying customer; I’m freeloading on this free pilot system.

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